jL
johan L

1 reviews | Active since May 2017

25 May 2017, 11:47

LOWER PRICES - FALSE ADVERTISING TO DRAW CLIENTS

<p>MAK361026<br />i had an online item ordered - paid for items and had a call telling me that the BLoem stores does not have and it will be shipped from gauteng and will be ready for colection today.</p> <p>i then received a sms saying order has been cancelled at MY request - which is obviously not the case</p> <p>i was phoned telling me that the promotional price was incorrect and they cancelled my order</p> <p>the were quick to take my money 3days ago and now not sending the items, i dont want a refund i want the items that i ordered - spoke to a consultant and the said the price was wrong</p> <p>i cant see how that is my problem, it was advertised, i paid and want what i paid for</p>

0
Replies (2)
Makro
Makro's reply29 May 2017, 11:22
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply05 Jul 2017, 16:13
Official

Thank you for you complaint I understand that the store has been in-contact with you and the issue is now resolved

Regards

Mbali Makhanya