YC
Yugeshan C

1 reviews | Active since Apr 2012

20 Dec 2017, 19:40

Low quality product causing damage to home

I purchased a Whirlpool 7Kg Front Loader washing machine from Makro a few weeks back and I have to say I was very impressed with their service level. The item was delivered within 2 days, much earlier than expected (Although they failed to notify me of delivery). The shipping price was very low as well. The delivery guys were also quite professional and helpful. Unfortunately, after about 2 weeks of use, the inlet hose started to leak. As this item is connected behind the machine and under the sink, I only saw the leak the next day and overnight it had severely damaged the wooden built-in cupboards under the sink. The cable that came with my old LG washing machine worked with the same tap for 5 years without failure. I'm very surprised that a good brand like Whirlpool would ship their products with such low quality parts. And Whirlpool products cost more than the usual brands. Now I have a half destroyed cupboard and can't even use the machine until I get another inlet hose. It's not really Makro's fault but I purchased the item from them and people need to be careful when buying this product.

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Replies (2)
Makro
Makro's reply21 Dec 2017, 10:54
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards

Mbali Makhanya

YC
Yugeshan C's update01 Feb 2018, 07:48
Reviewer Update
I still haven't been contacted by Makro as yet. Their defective product caused damage to my home and its been months without any word from them.