1 reviews | Active since May 2019
Low Quality product and pathetic service
Good day
I wrote complaint to the email address on your website with zero response.
I bought a laptop bag for my boyfriend as a Christmas gift, but I am now highly disappointed in the quality of the product that I bought from Makro, which I thought sell only quality products.
He started using the bag for his laptop in January 2019 when returning to work after the holidays. The bag started tearing.
He ceased using the bag. We searched for the slip and he went to Makro to exchange it, have it repaired or to obtain a refund. He was sent from pillar to post and after waiting several weeks, this morning got the bag back and a comment that he negligently used the bag. How is that even possible. It is a laptop bag which he used for his laptop?
Needless to say this was highly embarrassing for me as this was my gift to him for Christmas.
I am having serious reservations about supporting Makro in future, after being a regular customer.
We are sorry for the experience and service you received with regards to the laptop bag you purchased from our Makro store. We understand your frustrations as the bag did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.
We are sorry for the experience and service you received with regards to the laptop bag you purchased from our Makro store. We understand your frustrations as the bag did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards Makro Hellopeter Team.