DG
Dana G
1 reviews | Active since Aug 2019
14 Aug 2019, 08:27
Low quality product and no reply from customer service
Bought a product a while ago and it was broken, emailed to customer service with a read receipt and got a reply this morning stating email was deleted without been read. thats very sad as we shop there a lot but obviously they not interested in customer queries.
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Makro's replyOfficial
14 Aug 2019, 13:15Good day Dana,
Thank you for taking our call earlier on.
Please be advised that we have escalated the matter for you to both our Amanzitoti store and our suppliers and as soon as we receive concrete feedback from them we will advise you accordingly.
Apologies for the inconveniences caused in this regard.
Regards,
Makro Support Team
Thank you for taking our call earlier on.
Please be advised that we have escalated the matter for you to both our Amanzitoti store and our suppliers and as soon as we receive concrete feedback from them we will advise you accordingly.
Apologies for the inconveniences caused in this regard.
Regards,
Makro Support Team
Makro's reply14 Aug 2019, 13:15
Official
Good day Dana,
Thank you for taking our call earlier on.
Please be advised that we have escalated the matter for you to both our Amanzitoti store and our suppliers and as soon as we receive concrete feedback from them we will advise you accordingly.
Apologies for the inconveniences caused in this regard.
Regards,
Makro Support Team
Thank you for taking our call earlier on.
Please be advised that we have escalated the matter for you to both our Amanzitoti store and our suppliers and as soon as we receive concrete feedback from them we will advise you accordingly.
Apologies for the inconveniences caused in this regard.
Regards,
Makro Support Team