Low-price, Low-service retailer. Rather pay a bit more elsewhere

I bought an electric kettle from Makro. It stopped working within three weeks. Makro simply threw the rule book at me stating that the exchange period they offer is 14 days. The kettle was sent to the supplier for “assessment”. I’m still waiting.

When a similar thing happened to me with Checkers House & Home, the floor assistant simply plugged it the kettle, saw that it did not work and exchanged it for me – this after 2 months. (I assume Checkers sent back the kettle and put the new replacement back in stock, shielding me from the inconvenience, they not losing either.) THAT is what I call service. I fully understand Makro’s unbelievably low rating on HelloPeter.

I have bought another kettle from Checkers now, Walmart / Makro can keep the old one, I have learnt my lesson – you only get what you pay for – and in this case you do not pay for nor get service. I won’t support them again.