Lousy Customer Service

If there was NO stars to award, then I would have chosen that. For this experience Makro doesn't deserve any star. I purchased 2 items online on the 17th November 2025. I was given 2 delivery dates because items were shipped from different suppliers, one being MAKRO. The first delivery was scheduled for 19 Nov while second delivery was scheduled for 21 Nov. To my surprise and excitement, the delivery scheduled for 21 Nov arrived on 19 Nov. The other item that was scheduled for delivery on 19 Nov did not pitch and by 21 Nov I enquired via the call centre. I was told that the item has not been expedited but the origin was from the Ottery branch. As I was in the vicinity of Ottery on Sat 22 Nov I offered to collect and was referred to the Pick Up department. Upon arrival on Sat 22 I enquired from Pick Up and my order was not visible on the online system, however it was visible on my profile as undelivered. I was asked to wait for about 45 min, hereafter still no order. I went back home (50 km from Ottery) and followed up constantly about my order. The Makro WhatsApp system kept giving me no answer and spewed out 'system error" messages. I once again contacted the call centre, without much joy. Eventually my goods arrived today 27 Nov, WITHOUT an apology or an explanation of what went wrong. I have been doing online purchases with Makro for a while with good experiences and service, but this experience has soured this relationship to an extent. having me wait, not being able to explain what the problem was. Upon delivery or resolution of the issue, the very least that I expected from them was an apology and some "excuse or reason" why they have not kept to their delivery promises. Nothing!! Bad and Lousy Black Friday Customer Service