Lost parcel

I ordered a parcel from Marko over three weeks ago. It has still not been delivered. After countless back and forth between the delivery company DSV, I have still yet to receive my parcel. I am phoning DSV constantly and they keep forwarding me to other people or sending me emails but with no success. This service provided by both Makro and DSV is utterly appalling. I paid for a package so surely I should have it by now? It was clearly a mess up between Makro and DSV so why am I the one spending hours trying to locate my package? Incredibly disappointed and would not recommend to anyone!