Lost order placed on the 28/11/2023

I'm actually speechless at Makro's disgusting customer service. Noone can even track my order and even when I eventually get through to a manager they can't assist me. I have emailed constantly and phoned constantly and absolutely no response. Noone even answers the phones at this point. I placed my order and paid on the 28 November. Noone can tell me where my order is. No response from the online support email or the 5 different numbers that I have been given. Does anyone even work at Makro? Thando can't help, Queen can't help and the manager Kabelo also can't help. Can anyone do their jobs?