Lost my trust and loyalty in Makro

I posted a complaint on Hello Peter on 5 Aug 15 regarding a problem with my Seagate Hardrive. I received a reply from Mmule Moropa, Service Recovery and Training Supervisor at Makro. Mmule gave me some hope that my query will be resolved. I followed all the instructions laid out by Mmule in an e-mail to me, and drove 30km to Makro.I was advised that the store does not have product specialists and only have sales guys. The manager of the store explained that I need to phone Platinum Micro on *** for assistance. I called them and was told that the company has merged with another company, the receptionist tried her best to assist me and transferred me to Jacques the product manager. Jacques advised that they are only responsible for the distribution of Seagate products to Makro and not the service of products. He advised that I take the hardrive to a 3rd party for them to fix (recorded call can be made available to you). The Manager at Makro referred me to Platinum Micro. Platinum Micro is unable to assist. I purchased the product from Makro Centurion. Should I take it in to a 3rd party to have fixed and send the invoice to Makro for reimbur*****t?