Lost my parcel, well done Makro

Just got off the phone with Makro online after holding for 18min. Ordered a gazebo online on Black Friday, still not delivered, it is now the 2nd of January 2020. spoke to Bongani at Makro, he phoned DSV, told me they can't track the package and I must wait a day or two. I phoned DSV afterwards, they cannot find my parcel and opened an investigation as to how it got lost. I asked if I can just drive to a Makro and fetch a gazebo myself, Itumuleng from DSV said no, I must wait until the investigation is over and then Makro will decide if they are going to refund me or send a new gazebo. I'm so over this it's not even funny. Maybe I'll receive it Xmas 2020, who knows.........