Lost in translation

I placed an order, delivery address was incorrect (spelling) sent an email to rectify it, got a response that it was rectified from Sifiso Hlamvana. Called to find out when delivery will take place, was told by call centre to find out from couriers myself. Called courier company to find that the parcel was dispatched on 28/11/2018 and delivery will take place by 4th / 5th December 2018 and asked them to read the delivery address, which was STILL wrong, Makro never rectified it. Called Sifiso on 6th December who confirmed that the item has not been dispatched yet. Clearly something got lost in translation somewhere.