1 reviews | Active since Nov 2022
Lost goods
I ordered my sons school snacks from Makro Online on Tuesday 11 July and on Wednesday 12 July I got a message saying my order was handed over to the courier (Wumdrop) . I got a message from the courier telling me they have my order and they are on the way to deliver (14:15) then at (17:28) I got a call from the driver asking if he had already delivered my order and I said no. He said he can’t find my goods, he thinks they gave him the list before packing my stuff, he said he would go back to the store and let them know. The next day I contacted the courier company to find out what’s the status of my order and they rescheduled my delivery for Friday (14 July). I went to track my order again and it said that the driver went to collect but the store couldn’t find my goods. Today is Monday 17 July and I still haven’t gotten my goods or any form of communication from Makro, I called their online support and I was on hold for more than 10mins until my airtime hung up. Terrible service, I don’t know if I will be using the service in the future, such an inconvenience and schools are opening tomorrow. Now I have to spend more money to cover what they haven’t delivered.
After my first review on Monday I got a call from the Makro head office letting me know that they have instructed the store to repackage my order and send it out for delivery, it was after 14:00 so I expected the delivery the next day. A few minutes later I got a call from Makro Wonderboom asking to replace some good as the ones I ordered were out of stock. I said no problem. Wumdrop collects orders between 9-12 everyday from the store so I was tracking my order since 9am and I saw that it was scheduled for pick up again today. After 12 I expected to receive a message from the courier but nothing. I tracked my order again just now and an exception was raised about my order again so I won’t be receiving it today. It’s been a full week since I made that order. I even called their support number and on their system it shows the same thing “order exception” no explanation. It’s ridiculous, like I stated in my previous message, it’s my kids school snacks. Schools reopened today. I had to spend money buying the things I ordered again. Please send my goods today or I want a refund!
After my first review on Monday I got a call from the Makro head office letting me know that they have instructed the store to repackage my order and send it out for delivery, it was after 14:00 so I expected the delivery the next day. A few minutes later I got a call from Makro Wonderboom asking to replace some good as the ones I ordered were out of stock. I said no problem. Wumdrop collects orders between 9-12 everyday from the store so I was tracking my order since 9am and I saw that it was scheduled for pick up again today. After 12 I expected to receive a message from the courier but nothing. I tracked my order again just now and an exception was raised about my order again so I won’t be receiving it today. It’s been a full week since I made that order. I even called their support number and on their system it shows the same thing “order exception” no explanation. It’s ridiculous, like I stated in my previous message, it’s my kids school snacks. Schools reopened today. I had to spend money buying the things I ordered again. Please send my goods today or I want a refund!