Lost delivery

Placed 2 orders and paid for and only recieved half of my order the other half is out on delivery for 2 days now from the centurion branch and the delivery adress is 6km away from them. they still dont know whats happening with my order when i phone they get very rude and does not seem that they want to help me at all. When i baught the goods online all were in stock at the centurion branch and still is . So till today im still waiting for my orders to arrive. No one can tell me where it is One person say the courier collected it and gives me a waybill no I phone the courier company and they dont even know about my waybill or any order from makro to collect and deliver. This is extremely bad service Even when i went in to the store no one wanted to help until they started to lock up and then only they gave me half an excuse of they are closing now they can not help me Will not recomend this store to no one