Losing a customer

Congratulations. Makro knows how to lose a loyal customer. We are now done after 30 years. First the Call Centre directs me to a store that doesn’t have stock as verified. Then I buy a more expensive mower that dies after 30 minutes. So back we go to refund. NOOOOOOOO! Blah blah CPA BLAH 21 days maybe part refund. BLAH. My time? 4 hours wasted plus 100 km fuel. Shall I invoice head office? Lose a customer 10/10.