Looking for the worst online experience?

If you were wondering what’s the worst possible online shopping experience you could subject yourself to, well done, you’ve found it!

I bought a vacuum cleaner on the 22nd of Jan, with delivery estimated on the 24th of Jan. It’s now the 4th of Feb and I have called into the Makro call centre 3 times to follow up on where this mystical order is and after first closing my first reference ticket, they’ve opened up a second ticket. Lo and behold, still NOBODY knows where this vacuum is.

During each call, the call centre consultant tries to call the Wonderboom Makro, where apparently nobody knows how a phone works. After multiple minutes wasted on hold, the consultant then proceeds to promise a call back with updates, which never comes.

But wait, there’s more! I have now attempted to cancel this mystical order, not once, but 3 times. After submitting a valid reason, still the order remains uncanceled.

Makro, what the hell is going on there????