Looking for assistance/advice - Makro

Good Day I'm reaching out in the hopes that someone may assist. I'm a pensioner and have been using Makro online to purchase groceries for over a year. On Saturday 26th April 2025 I battled to place my monthly order. Called Makro customer service and was told no one else had reported this issue. My daughter then proceeded to place the order on my behalf. On Monday 28th April 2025 Makro delivered Manure or Fertilizer and 1 box which I didn't accept. (The incorrect order) and that was the start of my phone calls. Tuesday part of the correct order was delivered. It's estimated that's there's a shortage of groceries of plus/minus R300. Despite the phone calls, Whatsapp chats and emails the response to the matter is being escalated. Makro's Escalation time 24-48 working hours. It's well over 300 hours as at today's date 12th May 2025