VB
Vernon B
1 reviews | Active since Aug 2015
02 Dec 2019, 11:40
Long wait for item from storage
#blackfriday Had to wait almost an hour for an item that was to be checked and taken from storage. After that, checkout and payment was quick and pretty much painless
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Makro's replyOfficial
02 Dec 2019, 12:33Good day Vernon,
We would firstly like to thank you for taking the time to write this review on our Hellopeter platform.
With regards to the above, we sincerely do apologize for the long wait in store during our Black 5Day period however, we are very grateful for all our customer feedback and concerns as this helps us implement new ways of improving our customer service.
I will be sure to send the above through to senior management within our Vaal branch so that they are aware that they need to improve their customer experience.
Thank you once again and have a wonderful day further.
Kind regards,
Makro Hellopeter Team
We would firstly like to thank you for taking the time to write this review on our Hellopeter platform.
With regards to the above, we sincerely do apologize for the long wait in store during our Black 5Day period however, we are very grateful for all our customer feedback and concerns as this helps us implement new ways of improving our customer service.
I will be sure to send the above through to senior management within our Vaal branch so that they are aware that they need to improve their customer experience.
Thank you once again and have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Best regards,
Makro's reply02 Dec 2019, 12:33
Official
Good day Vernon,
We would firstly like to thank you for taking the time to write this review on our Hellopeter platform.
With regards to the above, we sincerely do apologize for the long wait in store during our Black 5Day period however, we are very grateful for all our customer feedback and concerns as this helps us implement new ways of improving our customer service.
I will be sure to send the above through to senior management within our Vaal branch so that they are aware that they need to improve their customer experience.
Thank you once again and have a wonderful day further.
Kind regards,
Makro Hellopeter Team
We would firstly like to thank you for taking the time to write this review on our Hellopeter platform.
With regards to the above, we sincerely do apologize for the long wait in store during our Black 5Day period however, we are very grateful for all our customer feedback and concerns as this helps us implement new ways of improving our customer service.
I will be sure to send the above through to senior management within our Vaal branch so that they are aware that they need to improve their customer experience.
Thank you once again and have a wonderful day further.
Kind regards,
Makro Hellopeter Team
Best regards,