long queues, siff toilets

<p>firstly its January surely you know returns are imminent yet this store does not have enough people. I went on the 3rd January to hand in my office chair for repairs. We were 20 people in the queue I phoned the customer service desk twice to tell them they need more assistance. The place is so cluttered with peoples goods being returned since they have now moved the customer service why can they not streamline this process. It takes forever so a good 1 hour was spent with this - next problem ladies toilets - seriously Makro get a hygiene team together and do something - the first 2 toilets had not been flushed and were beyond disgusting there was no ways I was going to take a photo of those. But see attached photo of the 3rd and only one that was usable! Please do something in this regard. They are beyond siff....</p>