1 reviews | Active since Jul 2023
Long Overdue Order Refund
We made a purchase for a Hisense 7kg washing machine (R 4,499) in May when they had it on promotion, Makro came back to us to say that the machine was out of stock and they will refund us our money. We received confirmation on the 9th of June that the refund has been processed.
We have been waiting for the refund until today, we have sent in my husband's statement to them 3 times and they will keep saying the funds will be in our account in 2- 5 days but its almost 2 months now of waiting. The service has been very horrible that we even escalated the matter management but they are always in a meeting every time we request to speak to them.
Today I spoke to them again and they said my husband should send them another statement ( I'm sure this will be the 4th or 5th time), we are now even skeptical to give out this information because there's no progress in this matter. Its even worse that se mentioned that we've been speaking to the wrong people/department but every time we phone in we always give our order number, how they not know they are not the right department? This is unfair and unprofessional, we are very disappointed the Makro 'service.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for the response.
I really hope this matter will be resolved now because we will not be sending any bank statement to anyone again at Makro. My husband has also made contact with your team on Twitter and we do not want to take this to other social media platforms.
The statement was sent to *** & to *** more than once. We have spoken to Simphiwe, Zwelethu, Daphne, Mlondi, Sifiso, Busisiwe and Zanele and they all requested for the statements which we sent.
We waited long enough for our money and we cannot afford to wait any longer.
Thank you for the response.
I really hope this matter will be resolved now because we will not be sending any bank statement to anyone again at Makro. My husband has also made contact with your team on Twitter and we do not want to take this to other social media platforms.
The statement was sent to *** & to *** more than once. We have spoken to Simphiwe, Zwelethu, Daphne, Mlondi, Sifiso, Busisiwe and Zanele and they all requested for the statements which we sent.
We waited long enough for our money and we cannot afford to wait any longer.
I am still waiting for feedback and I phoned Makro on Friday and they still didn't have a proper answer for me, all they said was Busisiwe will get back to me before close of business which she didn't. We urgently need our money back as this has been going on for months now.
I just wish Makro would start taking people and their money seriously. This is unacceptable really, it is so easy to make a purchase but when they fail to deliver it is difficult to refund our money.
I am still waiting for feedback and I phoned Makro on Friday and they still didn't have a proper answer for me, all they said was Busisiwe will get back to me before close of business which she didn't. We urgently need our money back as this has been going on for months now.
I just wish Makro would start taking people and their money seriously. This is unacceptable really, it is so easy to make a purchase but when they fail to deliver it is difficult to refund our money.