Long delay to delivery and poor communication

I ordered an expensive appliance (washing machine) 10 days ago online from Makro. I've tracked my order using my online profile. My product was packaged and awaiting pick up by the courier 10 days ago. I have yet to have any feedback or further communication with regard to expected date of delivery (which is now well beyond the estimated 2 - 5 days). I have phoned the online call center multiple times and have been assured that I will receive feedback from a sales consultant who never manages to contact me. I have emailed the helpline and was asked to confirm that I had already received my product - how is it possible that this cannot be tracked? Not only have I STILL received no communication from a sales consultant, but they were under the impression that the product had been delivered already. I will never use Makro again for such an expensive item. I would far rather pay more and use a company like TakeAlot who have brilliant customer communication and keep one constantly posted on delays. Unacceptable service and total lack of professionalism.