Londiwe from Makro woodmead should get fired along with the online department

Makro woodmead should just take down their number from their website because without fail their hold times are 8 to 9 minutes. 2 days in a row I have been calling them to try resolve an issue related to an order I placed & in both days I hold for more than 8 minutes.

Londiwe who I assume is first line support just ignores the phone hoping that you will get tired and hang up. I spent over R100 in airtime just calling and waiting, listening to COVID-19 protocols.

Today i get an sms telling me that my order is in woodmead ready for collection. This is after spending half of the day yesterday speaking to as many 8 different people telling them that my order needs to be changed to mbombela. Now I am being told it will have to couriered from woodmead. The reason I opted for collection was cause I needed the desk urgently thinking I would go collect the next day.

To my surprise it takes a couple of days for the order to be processed and have it ready for collection. It's this type of service that makes me happy that Amazon is opening offices in S.A cause they prioritise clients. Safe to say I will never buy anything online from Makro. The service was so poor in particular Makro woodmead.