NL
Neil L

1 reviews | Active since Feb 2020

20 May 2020, 17:43

LOCLER DELIVER SERVICE A DISGRACE

UTTERLY USELESS. I ordered a Hair Clipper to be delivered from Makro in Ottery to a Locker in Kenilworth nearly one month ago and the website said 5 to 7 days delivery time. I thought this sounded like a neat idea. I have waited almost a month and it still has not been delivered. A friend of mine ordered the exact same article on Takealot.com and it was delivered to his house in two days. This service is an extreme waste of time and aggravation. Calling them is a diabolical waste of time and their excuse is COVID19, I now see that their poor service predated COVID by months. Too bad. It is my intention to ensure that everyone I know is made aware of this utterly *********** disgraceful operation.

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Replies (1)
Makro
Makro's reply21 May 2020, 08:11
Official
Good day Niel,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team