rD
refiloe D
1 reviews | Active since May 2013
11 Dec 2019, 12:44
Locker delivery option disaster
I bought an item during black friday and opted for locker delivery and was told it’ll take between 7-10 working days to deliver, well today is the 14th day including weekends but still no delivery. Sadly this was supposed to be the birthday present for my son. Makro failed me!!
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
11 Dec 2019, 16:45Good day Refiloe,
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply11 Dec 2019, 16:45
Official
Good day Refiloe,
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24 - 48 hours.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
rD
refiloe D's updateReviewer Update
11 Dec 2019, 16:58I will believe it when I see it.
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refiloe D's update11 Dec 2019, 16:58
Reviewer Update
I will believe it when I see it.
rD
refiloe D's updateReviewer Update
18 Dec 2019, 14:49I am shocked that still I have not received the PIN code to collect my parcel from the lock box. Yet the status of my order is "COMPLETED". Is the there some kind of ***** happening between Makro and the courier service company. How can my order be classified as complete yet I have not received the code. Your service is beyond appauling!!
rD
refiloe D's update18 Dec 2019, 14:49
Reviewer Update
I am shocked that still I have not received the PIN code to collect my parcel from the lock box. Yet the status of my order is "COMPLETED". Is the there some kind of ***** happening between Makro and the courier service company. How can my order be classified as complete yet I have not received the code. Your service is beyond appauling!!
rD
refiloe D's updateReviewer Update
18 Dec 2019, 14:51The reply that was promised was automated email from Makro I repeat your service is pathetic!!
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refiloe D's update18 Dec 2019, 14:51
Reviewer Update
The reply that was promised was automated email from Makro I repeat your service is pathetic!!
rD
refiloe D's updateReviewer Update
18 Dec 2019, 14:56ACTUALLY THE STATUS ONLINE INDICATES THAT MY ORDER IS COLLECTED!! WOOOW WHO COLLECTED IT AS I DID NOT GET THE PIN NOR NOTIFICATION FROM THE COURIER. MAKRO YOU ARE PERPETUATING ***** WITH YOUR COURIER COMPANY HOW CAN I COLLECT A PRACEL WITHOUT PIN CODE. YOUR CALL CENTRE IS VERY USELESS JUST LIKE YOUR STORE IS.
rD
refiloe D's update18 Dec 2019, 14:56
Reviewer Update
ACTUALLY THE STATUS ONLINE INDICATES THAT MY ORDER IS COLLECTED!! WOOOW WHO COLLECTED IT AS I DID NOT GET THE PIN NOR NOTIFICATION FROM THE COURIER. MAKRO YOU ARE PERPETUATING ***** WITH YOUR COURIER COMPANY HOW CAN I COLLECT A PRACEL WITHOUT PIN CODE. YOUR CALL CENTRE IS VERY USELESS JUST LIKE YOUR STORE IS.
rD
refiloe D's updateReviewer Update
18 Dec 2019, 15:03I am now wasting money to call your customer service for the third time now which makes me to hold on average for more than 15 minutes before I get ant response because "high call volumes".
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refiloe D's update18 Dec 2019, 15:03
Reviewer Update
I am now wasting money to call your customer service for the third time now which makes me to hold on average for more than 15 minutes before I get ant response because "high call volumes".