Livid first time mom, first time customer

I placed an order on the 1st of April, my order was devided into 3 orders with 1 order scheduled for same day delivery and the other 2 scheduled to be delivered on the 7th. I only recieved the order scheduled for same day delivery and when the 7th came, I still had not recieved any delivery progress emails or sms's as I did with the other order. Exactly a week after the 7th, and I am yet to recieve any communication regarding the 2 items I am waiting for which I bought to aid in my journey as a new mom. I called the whole of last week trying to get answers as to why my order hasn't been delivered and the answer I kept getting was that my matter has been escalated. When I tried to cancel, I was told they can only log a query for me to cancel not knowing when the order will actually be canceled. This was my first time ordering online at makro and I will not be doing it again. At this point, I don't even know if I have been ****med my money or if my order is still coming. My order number is #m*** incase for those that wish to help. Cell#***