Listen to your customer can help your companies to grow

I bought the s**** double door Samsung fridge at Makro Alberton on the 12 March 2021,during the time I was using the fridge somewhere last I notice the was some ice on the cabbage and sometimes food getting written on the fridge side,i just tell myself the is nothing serious,this year June things started to be worse I reported the matter to Samsung call centre,up so far the is about four technician who come to my house to check the fridge,the first person come twice the first time when he comes he said the fridge was overcooling and he fixed the fridge,I didn’t even take time after the fridge was fixed still gives the same problem,I call again,Samsung send the same guy he comes to my houses and said nothing wrong with the fridge,I call again they send the different technician from different service centre,he said nothing wrong with the fridge ,I call again the send another technician from another service centre and that technician did advised the is thing that have to be changed on the fridge,they did change whatever they change the fridge still gives same problem

Before they send service centre number 3 to my house I ask to take their fridge back as they r falling to fix their own unit,Samsung advise me they can’t change the unit that was not bought from them,i went to Makro Alberton to report the matter to them and they advise me to give Samsung opportunity to check the fridge so that if they are falling to fix the unit they must give them the go ahead to exchange the unit,that was when I allow the technician who come last month September to make changes on the unit

As I am typing this message I am very sad with the bad service that I am getting between Makro and Samsung,I have the email that is full of lies between Samsung and Makro when Samsung telling Makro I am refusing their service ,the email is from Azola Tsotso whom I believe to be the manager of Tiffany Milton who doesn’t seem to understand the frustration of the customer

Makro and Samsung your fridge is not working that is the message u have to get