Lies & Hiding crucial information regarding customer orders.

Good Afternoon,

I would like to complain again on this matter, the first person I spoke to when the issue was raised was named Richard from the Makro Call Center, and that was on the 06th of July, and after relaying my story, he told me the order would be dispatched on the same day, and it WAS NOT, the next day I got a call from someone doing an "investigation", then since then I had been sent from pillar to post by Makro & DSV with automated responses like we have "escalated the matter to the relevant department" or "we are still waiting for a response", and all this time I also have been calling.

I sent emails to a lady called Jabulile Khumalo asking about progress and the last 2 emails have been answered, mind you the last email from DSV was that they couldn't locate the sugar......

Today I called the Makro online call center and was told the order was dispatched, and me asking if the order hadn't been dispatched in the first place did not fetch me an answer, I then asked for the number for Silver Lakes, which then I did speak to a Lady named Philline, who then sad she was going to investigate then get to me, which she did, and to my surprise, she said the sugar was only going to be dispatched TODAY and she 'wasn't sure' when I would get the sugar, surprising because DSV is their "partner", and bad luck to me because they can't treat it as an emergency !!, they couldn't dispatch it because there was a technical issue, then I asked, DSV said they couldn't locate the sugar, that's when she dropped the bomb, the sugar WASN'T EVEN DISPATCHED IN THE FIRST PLACE!!!!!, and how it appeared on the invoice remains a mystery, and she did say she was concerned as to how the information was not shared with me in the first PLACE!!, so I had basically been **** to by the Makro consultants , and who's gonna take responsibility? NO ONE!!

I was told I can only get a "sorry for the inconvenience" and nothing else for their own incompetence, lies and misinformation!!

That's what being a black person gets you, you spend your money , get **** service, spend more money trying to compensate for the results of the **** service, they literally get **** thrown at our faces....and an autonomous and an indifferent "we apologize for the inconvenience" and the **** government law also agrees!

It's vexing!! It's tiresome, it's our reality!

Enjoy making our lives a misery!

NO ONE IS RESPONSIBLE!