Lies and late delivery

I ordered essential appliances on the Black Friday sale on 23 November 2018. I am still waiting. Calling their call centre yields no results. Writing emails yields no results. Complaining to their employees yields no results. They sms'd me last Wednesday claiming my order was ready and when I arrived, having wasted time and petrol to get there, they told me my order was not ready as the sms claimed. So not only are they **********ly late, they also **** to me.

I will never make the mistake of ordering anything at Makro ever again. Amazon delivered faster than Makro did and they're based in the US. What's your excuse Makro?