DM
Dawie M
1 reviews | Active since Aug 2010
28 Dec 2015, 17:11
Lies and Deceit not to cover warrenty
This is now the second time in 6 Months I am taking the TV back. I demanded a refund or replacement. As if the same problem continues with the same product then it will do it it AGAIN. Three times is not agreeable nor is it agreeable to wait again for six weeks just for the products break again in 3 months time.<br> <br> I have to drive for 150km to my nearest Makro in Nelspruit therefore it is a hassle.<br> <br> What happened, so I get to the Nelspruit store After a huge fight and being on the phone to Head Office the Johan the store manager agrees to get the products checked today. So when I leave he said to me \Remember if it is Lightning Damage then it is not covered". So geuase what"
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Makro's replyOfficial
29 Dec 2015, 14:06Hello dawiem,
Thank you for taking the time to raise below concerns with us.
I believe the technician report was send to you.
Please accept our sincere apologies and commitment to complying with the best customer service practices as detailed in the CPA standards and guidelines.
The manufacturer's warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances
Damage caused by lightning or power surges.
Damage caused by misuse or abuse to the goods.
Goods used for a purpose other than the purpose for which they were manufactured.
Goods used contrary to their instruction manuals.
Accidental damage.
Please be assured that we tried our level best to provide a satisfactory Customer Service to you and we will always value you as our Customer.
Regards
Mmule Moropa
Thank you for taking the time to raise below concerns with us.
I believe the technician report was send to you.
Please accept our sincere apologies and commitment to complying with the best customer service practices as detailed in the CPA standards and guidelines.
The manufacturer's warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances
Damage caused by lightning or power surges.
Damage caused by misuse or abuse to the goods.
Goods used for a purpose other than the purpose for which they were manufactured.
Goods used contrary to their instruction manuals.
Accidental damage.
Please be assured that we tried our level best to provide a satisfactory Customer Service to you and we will always value you as our Customer.
Regards
Mmule Moropa
Makro's reply29 Dec 2015, 14:06
Official
Hello dawiem,
Thank you for taking the time to raise below concerns with us.
I believe the technician report was send to you.
Please accept our sincere apologies and commitment to complying with the best customer service practices as detailed in the CPA standards and guidelines.
The manufacturer's warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances
Damage caused by lightning or power surges.
Damage caused by misuse or abuse to the goods.
Goods used for a purpose other than the purpose for which they were manufactured.
Goods used contrary to their instruction manuals.
Accidental damage.
Please be assured that we tried our level best to provide a satisfactory Customer Service to you and we will always value you as our Customer.
Regards
Mmule Moropa
Thank you for taking the time to raise below concerns with us.
I believe the technician report was send to you.
Please accept our sincere apologies and commitment to complying with the best customer service practices as detailed in the CPA standards and guidelines.
The manufacturer's warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances
Damage caused by lightning or power surges.
Damage caused by misuse or abuse to the goods.
Goods used for a purpose other than the purpose for which they were manufactured.
Goods used contrary to their instruction manuals.
Accidental damage.
Please be assured that we tried our level best to provide a satisfactory Customer Service to you and we will always value you as our Customer.
Regards
Mmule Moropa