Hellopeter
Share Your Experience
ML
Marc L

1 reviews | Active since Mar 2013

02 Sept 2018, 10:47

Lieing and *****ing. Still no refund

I placed an order for a laptop because the specs listed on their online store. Later that day I went online and reviewed my order but the listed information had changed significantly without warning.

I proceeded to cancel my order and requested a refund. This request was made 3 times through the “contact us” section on the website. I only hadn’t received any communications by the next morning when I called their call center. The order was canceled and I was informed that a refund would be made to the card I had used to make the purchase.

It has now been 11 days and I am yet to receive my refund.

I have tried to make contact through the “contact us” section of the website but again I have had no response.

0
Replies (3)
Makro
Makro's reply04 Sept 2018, 07:37
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

Makro
Makro's reply19 Oct 2018, 11:46
Official

Thank you for your enquiry I understand that the store was in-contact with you and the issue is now resolved.

Regards

Mbali Makhanya

ML
Marc L's update20 Oct 2018, 22:13
Reviewer Update
Yes, I had made contact with the store. They admitted to altering the listed specs of the product after my order was placed. There was no notification sent out that this had happened and it would have been in violation of your return policy if I had received the order and opened the product, only to discover that it wasn't the product that I had ordered. This is not something that should be taken lightly. This situation should have never presented itself. BUYER BEWARE!