1 reviews | Active since Sept 2019
**** to in Mackro cornubia
I went to mackro cornubia on the 06-09-2019 to take up a cellphone contract which was R279.00 a month with the R45000 voucher. I filled in the forms and requested to port my number from cell c to vodacom. The guy dealing with me said that he needed a number from my sim however I left my phone at home. I went back to mackro on Friday the 07-09-2019 and gave the guy my sim to take the numbers this was about 10am. He said that he will contact me before 12pm. It’s already Sunday the 08-09-2019 so I got up this morning and went to mackro the check what’s happening as the guy that was dealing with me said the deal I came up to take will end on Sunday. I went into the store the guy dealing with me wasn’t there. There only was a lady. I asked her about my application she says that it’s not been approved due to my credit rating. I was shocked because I have a credit card, personal loan as well as a WiFi contract that I pay for every month on time. The lady didn’t seem confident in what she was saying tho. I came home and did a credit check in clear score. It says that my credit is 665 out of 702. So I’m disappointed that I have been **** to and that I didn’t get the voucher I would like some to contact me and give me the same deal and a credit check needs to be done again.
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in our branch and for the inconvenience this has caused you. We do not, under any circumstances, condone such treatment from our staff to our customers as our customers are the cornerstone of our business and should be treated as such.
Please be advised that we will contact the relevant management and address this matter. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in our branch and for the inconvenience this has caused you. We do not, under any circumstances, condone such treatment from our staff to our customers as our customers are the cornerstone of our business and should be treated as such.
Please be advised that we will contact the relevant management and address this matter. As soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
