kK
kass K
1 reviews | Active since Oct 2019
29 Oct 2019, 12:59
***** *****!!!!Disgusted by Makro lack of client-centricity!!!!
I recently posted a comment about Makro lack of client centricity and poor service at the Ottery branch on the 9th of october, they rep**** on the 10th claiming that they will give me feedback within 48hours. Today mark 19 days and i havent heard anything from MAKRO and they never bothered to call me. Very unprofessional and very selfish organisation!!! IM EXTREMELY DISAPPOINTED WITH THE LIES AND LACK OF PROFESSIONALISM OF THIS ORGANISATION. They really dont have clients situation at heart! i will never recommend anyone to Makro, specially when it comes to electronics!!!!!
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Makro's replyOfficial
29 Oct 2019, 13:24Good day Kass,
Thank you for writing to us.
Kindly note that we have sent you an email regarding your query. Please accept our sincerest apologies for the delayed response in this regard.
Regards,
Makro Hellopeter Team
Thank you for writing to us.
Kindly note that we have sent you an email regarding your query. Please accept our sincerest apologies for the delayed response in this regard.
Regards,
Makro Hellopeter Team
Makro's reply29 Oct 2019, 13:24
Official
Good day Kass,
Thank you for writing to us.
Kindly note that we have sent you an email regarding your query. Please accept our sincerest apologies for the delayed response in this regard.
Regards,
Makro Hellopeter Team
Thank you for writing to us.
Kindly note that we have sent you an email regarding your query. Please accept our sincerest apologies for the delayed response in this regard.
Regards,
Makro Hellopeter Team
kK
kass K's updateReviewer Update
29 Oct 2019, 16:44im very disappointed with your response, as i was expecting more from your organisation in line with the Consumer Protection Act.
This was your response:
Good day Rabbi,
Thank you for email.
Kindly note that before the customer leaves the store, the TV has to be tested to ensure the customer that the TV is not damaged. Regrettably if the TV is cracked outside our premises yet it was tested for the customer , the store can't be held responsible.
Hope you find the above in order and apologies for any inconvenience caused.
Thank you,
Kindly regards
Makro Care Team
This was your response:
Good day Rabbi,
Thank you for email.
Kindly note that before the customer leaves the store, the TV has to be tested to ensure the customer that the TV is not damaged. Regrettably if the TV is cracked outside our premises yet it was tested for the customer , the store can't be held responsible.
Hope you find the above in order and apologies for any inconvenience caused.
Thank you,
Kindly regards
Makro Care Team
kK
kass K's update29 Oct 2019, 16:44
Reviewer Update
im very disappointed with your response, as i was expecting more from your organisation in line with the Consumer Protection Act.
This was your response:
Good day Rabbi,
Thank you for email.
Kindly note that before the customer leaves the store, the TV has to be tested to ensure the customer that the TV is not damaged. Regrettably if the TV is cracked outside our premises yet it was tested for the customer , the store can't be held responsible.
Hope you find the above in order and apologies for any inconvenience caused.
Thank you,
Kindly regards
Makro Care Team
This was your response:
Good day Rabbi,
Thank you for email.
Kindly note that before the customer leaves the store, the TV has to be tested to ensure the customer that the TV is not damaged. Regrettably if the TV is cracked outside our premises yet it was tested for the customer , the store can't be held responsible.
Hope you find the above in order and apologies for any inconvenience caused.
Thank you,
Kindly regards
Makro Care Team