**** **** pants on fire!!!

so !! I purchased a water heater online with Makro and followed it up with an email to the floor manager of the call centre. I had a request that the unit be delivered within a 5 day period as that is how it was sold previously (2 months prior) when I received the very same item within 2 days of purchase. I noticed that it had changed on the order once I paid the confirmation said 7 to 10 days delivery. My guests were due to arrive in 7 days of purchase so I was scared of cutting it a bit close! hence the email to the floor manager. This time round the Manager ANTHONY VERMEULEN responded to my original email by saying he will get back to me that day and 4 days later ive not heard a word from him.

I followed the exact same protocol as before. which is - 1 place the order and PAY for it 2 give the the order reference number to look at any requests etc.

I cannot get this man to answer my calls or respond to any messages. NOR can I get any of the staff there to give me a name of a senior manager to escalate the problem to. this is very very frustrating as I am now sitting in limbo. all it takes to keep a customer like me happy is honest communication. I feel terribly let down by the blatant lack of respect towards another human being. bleh !!!