LB
Lara B
1 reviews | Active since Aug 2021
10 Aug 2021, 18:19
LG Television & Makro
Good day, we bought my mother an LG Television December 2019. It has been hanging on her wall. Two weeks ago it just stopped working. It is 19 months old and has a 24 month warranty. We have now just received a call from Matko to say LG are refusing to fix it as they say something has gone wrong with the screen. The TV has only ever hung on a wall in her lounge. There are no kids in this house or any animals. What could have happened to the screen hanging on a wall? This just seems like an attempt by Makro & LG Electronics to not honor a warranty. We are hugely frustrated as it just seems there is nothing we can do but accept this and have no comeback?
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Lara B's updateReviewer Update
17 Aug 2021, 10:23I have gone back into Makro Cornubia as they requested I do, only to be told that they can do nothing about my situation and that LG refuse to replace the TV which is only 18 months old. What is the point of a warranty? They tell me there is screen damage, there was never any screen damage, it has not left the wall in my elderly mothers home. I have now wasted time, petrol and energy going into Makro Cornubia to be told the same thing I was told over the phone. So I’m not too sure what the point of complaining on this platform was. There has been one email from Makro telling me they will revert once they have looked into the situation. They never reverted, I had to send a follow up email. They responded to that telling me to come into the branch. I have taken time off work to come into the branch hoping there was a resolution, only to be told “we can’t help you” You could have said that over the phone and not have wasted my valuable time. I am furious. Thought we were buying a good brand in LG and using a “reputable” shop, 18 months and the TV packs up, and you are “sorry”. Well sorry is not going to get my mother a new TV. Furious
LB
Lara B's update17 Aug 2021, 10:23
Reviewer Update
I have gone back into Makro Cornubia as they requested I do, only to be told that they can do nothing about my situation and that LG refuse to replace the TV which is only 18 months old. What is the point of a warranty? They tell me there is screen damage, there was never any screen damage, it has not left the wall in my elderly mothers home. I have now wasted time, petrol and energy going into Makro Cornubia to be told the same thing I was told over the phone. So I’m not too sure what the point of complaining on this platform was. There has been one email from Makro telling me they will revert once they have looked into the situation. They never reverted, I had to send a follow up email. They responded to that telling me to come into the branch. I have taken time off work to come into the branch hoping there was a resolution, only to be told “we can’t help you” You could have said that over the phone and not have wasted my valuable time. I am furious. Thought we were buying a good brand in LG and using a “reputable” shop, 18 months and the TV packs up, and you are “sorry”. Well sorry is not going to get my mother a new TV. Furious