DG
Dillon G

1 reviews | Active since Jan 2015

28 Jun 2021, 14:29

LG Microwave from Makro - Useless Appliance and Service

Absolutely frustrated with Makros Services and Warranty department!! Bought an LG smart inverter microwave end of December 2017 for R3200. It has been booked in now for the 4th time with the same problem. This time round it's the worst as it's been more than 3 weeks and still not yet resolved. Received a call 1 week ago to state they will provide me with a quote and sadly still waiting for a quote. Contacted LG directly to raise my frustration of this useless appliance and they just as useless. It's quite embarrassing when telling people of our issue with this microwave as appliances under R1000 last longer and more reliable than this expensive thing that cannot even perform its core function. I understand it's only 3. 5yrs old and out of warranty but what's the point of a 10yr warranty?

I'm not sure who else or what else to do. If anyone can hear frustration please help me in some way.

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Replies (1)
DG
Dillon G's update28 Jun 2021, 17:44
Reviewer Update
Thanks for at least responding. Sadly it has to go to this extent to get some attention.

Not sure if u even read my complaint as I stated clearly LG Microwave and not Samsung. Also the mechanics work fine. It just doesn't ****** heat anything up.

4 times, I cannot stress this any more...... It's Four Times with the Same Problem. It's clearly a defective unit, so get the ****** thing replaced.

Funny part, when I went into store to look at another microwaves, the salesman wanted to sell me the same problematic one I have.