LG Microvawe/Convection

I bought a LG microwave/convection at Makro Vanderbijlpark on 8 January 2019. Since then up to now it went back for repairs 4 times. The 4th time we returned it for repair I was promised by the return goods manager of Makro that he will ensure that I will be refund from LG for this inferior product. I was promised that he will phone me back on 24 of July with feedback on this matter.

After several times trying to get hold of him I eventually was able to get hold of him on the 29 of July. He then informed me that he will contact LG to get the latest status and call me back. He did call me back and informed me that LG is again busy repairing the unit.

Since it went back the 3rd and 4th time I informed them that I do not want this unit back and requested a refund that was noted on the documentation.

It seems like they are dragging their feet and do not look after the clients interest. Since this product does not performing as per the suppliers specifications I am not interested in this product anymore and request a refund.