LG MAGNETRON REPLACEMENT ISSUE

Good day,

I returned my microwave to Makro for repair in terms of the 10-year magnetron warranty that was communicated to me at the point of sale.

While the unit has since developed rust, I wish to make it clear that rust is not the subject of my claim, nor am I requesting any rust-related repairs. My claim relates solely to the magnetron, which is expressly covered under warranty.

In terms of the Consumer Protection Act (CPA), consumers are entitled to goods that are of good quality, durable, and fit for purpose, and to have warranties honoured as represented at the point of sale. At no stage was I informed that a labour or repair fee would be payable should the magnetron require replacement. The introduction of such a cost after purchase constitutes a material condition that was not disclosed upfront, which is inconsistent with the CPA.

Furthermore, under the CPA, the retailer (Makro) remains primarily responsible for addressing warranty claims, irrespective of any arrangements with the manufacturer (LG). I should not be prejudiced due to internal processes or disagreements between the two parties.

I am therefore requesting that Makro and LG resolve this matter jointly and honour the magnetron warranty by replacing the magnetron at no cost, or alternatively, by offering a reasonable compromise in the form of a waived or discounted labour fee, given that these costs were never disclosed at the time of sale.

I trust that this matter can be resolved promptly and amicably, without the need for escalation to external consumer protection bodies.