LG Fridge/freezer (with and ice and water dispenser) - never worked properly!!

Hello Peter,

My daughter purchased a LG Fridge/freezer (with and ice and water dispenser) from Makro Centurion on the 27 December 2017 to replace another LG Fridge/Freezer which was old (approx. 10 years) and not dispensing ice. At the same time we purchased an extended warrantee. Because the old fridge freezer wasn’t dispensing the ice this meant that we had to put our hand in the back of the door to retrieve the ice from the bucket. From the get go the ice dispenser was dispensing far less than the old fridge had before it had stopped. As a result of both the season of busyness and in March, my daughter’s child being admitted to hospital I only contacted Makro in early April. The gentleman at Makro gave me the name and number of the LG Technician. It took me another month or two to contact him and when he viewed the fridge he asked if we had changed the filter as this needed to be done every six months. I said we hadn’t and then purchased a filter and fitted it. By this time the ice dispenser had stopped working completely and I again contacted the technician who once again came out. I was not on site at the time but when my daughter went home the fridge did dispense ice but within 2 or 3 days it once again stopped. I phoned him again and then got a story of how I was supposed to use the fridge i.e. to empty the ice as it was made. He told me that the ice had to be emptied out of the box continually. My family all live within the same estate and as my daughter has small children we go there in the afternoon for drinks and use the dispenser every day so I am not sure what LG expect their customers to do – empty the box continually?? As he began the story I said that in my 59 years on this earth I had never had to learn how to use a fridge freezer. I own a Bosch with Ice dispenser and my sister owns an AEG with ice dispenser and neither – old fridge- has given trouble and neither of us have had to do a degree in “Ice dispenser operation” or empty the boxes continuously. I then went into Makro and asked them to sort it out. Now the service of Makro is brought into question. The gentleman at Makro greets me by name as he has spoken to me so often with regards to this issue. I sent him and ********** emails both of which were ignored. I then went into Makro once again – 4th visit (seriously who has the time for this) and met with a Ms Jenneker. She said that she would deal with it. No response for 2 weeks and then someone phoned my daughter who asked the person to contact me. I run our family’s properties both rented out and owned. No-one contacted me, but I received a short 1-and-a-half-line email stating that the tech report – that the bucket needs to be continually emptied!!! – was attached and as a result Makro are not authorised to credit the fridge. Warning to anyone out there contemplating purchasing a high-ticket item from Makro – beware! They aren’t interested in issues and the extended warrantee is obviously a waste of money when they can’t back up a normal guarantee. Warning to anyone out there contemplating purchasing from LG – they will find an excuse to not back their product.

This is written on behalf of my mom in-law as she does not have the time to create an account with hello peter.