LG and Makro TV Customer Support

I have purchased a LG 49’ UHD LED TV Serial Number ********** ********** , R6 999-00 from Makro on the 22/03/2018. I’ve returned the TV 13/06/2018 to Makro due to screen damage (crack) at the left bottom corner. Makro informed me that the TV will be sent to LG (XecuTroniX) for a quotation to repair. The quotation to repair the TV was R6504-77 nearly the cost of a new TV. I’ve paid the R150-00 assessment fee to return my damaged TV. When collecting my TV from Makro on 19/08/2018, I requested Makro to plug in the TV so I can see if it is my TV, unfortunately it was not my TV and a TV with much more damage, and the serial number also did not match. This is very disappointing receiving this service from both companies from a customer service perspective, it obviously indicates that processes on both sides are not working, sending another TV to the customer so no controls to ensure that the customer receive the correct TV.

With this email I require the details of a Manager from Makro and LG – not XecuTroniX because you are obviously the vendor to fix LG’s electronics to escalate this incident to.