NM
Ntsoaki M
1 reviews | Active since May 2024
18 May 2024, 11:44
Let down by Makro
I bought a washer/dryer at Makro in 2023, took an extended warranty on the product. The machine broke down on 13 April 2024. I reported this to Makro to date a technician has not been sent to assess the damage as promised. Each time I send an email because I want a paper trail as the company has demonstrated to me that it cannot be trusted. I do not get a response or when I do I am informed that the matter is receiving attention. This is such bad service and Makro has failed me as a customer.
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Makro's replyOfficial
18 May 2024, 13:54Good day Ntsoaki,
Thank you for reaching out to us on our Hellopeter platform,
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised your query has been escalated to the relevant department. We have sent your complaint to them to ensure that they attend to it promptly.
Kindly note feedback will be provided back to you as soon as possible.
Once again, we do apologize for the inconvenience caused.
Kind regards,
Makro Hello Peter Team
Thank you for reaching out to us on our Hellopeter platform,
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised your query has been escalated to the relevant department. We have sent your complaint to them to ensure that they attend to it promptly.
Kindly note feedback will be provided back to you as soon as possible.
Once again, we do apologize for the inconvenience caused.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply18 May 2024, 13:54
Official
Good day Ntsoaki,
Thank you for reaching out to us on our Hellopeter platform,
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised your query has been escalated to the relevant department. We have sent your complaint to them to ensure that they attend to it promptly.
Kindly note feedback will be provided back to you as soon as possible.
Once again, we do apologize for the inconvenience caused.
Kind regards,
Makro Hello Peter Team
Thank you for reaching out to us on our Hellopeter platform,
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Please be advised your query has been escalated to the relevant department. We have sent your complaint to them to ensure that they attend to it promptly.
Kindly note feedback will be provided back to you as soon as possible.
Once again, we do apologize for the inconvenience caused.
Kind regards,
Makro Hello Peter Team
Best regards,