Lerato Manager does not see clients

On Sunday 16/11/2025 me and my mother who is in a wheelchair visited the Edenvale branch of Makro to purchase a new Samsung phone charger for my mother. While we were there, looking at the options available, a lady come to assist. We enquire about pricing etc, and she informed us that the one we were looking at was R599.00 (Including cable) - My mother a pensioner said that ist was too expensive, and she gave us one marked R249.00 on the shelf. Happily, we proceed to complete our purchases, and upon payment I realized that something was wrong. Upon checking the slip, I saw that we were charged R349.00 for the charger. Going back to the cell department, I could not find and staff member to assist. The man working for Ikhonka assisted us, taking us to the till section. The supervisor said that we need to speak to the manager Lerato. Unfortunately, Lerato who according to the staff at the till, was not available to see clients as she was on lunch and we had to come back at 14H00. Now waiting there with my mother sitting in the car for over an hour was unacceptable. I said to the lady to please call another manager, and she informed me that Lerato is the only manager on duty. Do you think this was fair treatment? I left the store with a photo of the price tag and stock hanging there, and decided to contact Makro Head Office, upon phoning 086 300 999 four times - no one answer the phone. I send an email to ***.