NM
Njabulo M

1 reviews | Active since Aug 2021

28 Nov 2023, 10:25

Lenovo laptop

I bought a Lenovo laptop from Makro Springfield last year in November. It worked for months then it broke down in August 2023, I took it back to the shop for repairs. It was taken for repairs and the technician diagnosed that there was a problem with motherboard system which accordinging to the store repaired with a brand new motherboard. Again, two months down the line it broke and I took it back to the shop and again diagnosis came back to say that there is a problem with the motherboard which they need to replace. I have been in contact with the manager of the store Trudy who has updated me that they are waiting for the part to replace in a laptop.

I am very disappointed because I am left behind with my work now because the shop sold to me a malfunctioning laptop. Now I have to suffer because of them, I can't do my work at home because the laptop is not fixed. I am very disappointed at Makro at large to have sold me a laptop that's not reliable now as a customer I have to suffer. I think it's really unfair to be treated this way, there is no way a laptop can be fixed twice of the same issue.

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Replies (4)
NM
Njabulo M's update28 Nov 2023, 12:27
Reviewer Update
Makro Repair ID *** has been sent to Repair Agent for assessment.........This was last week response and seriously I can not wait for so long.
NM
Njabulo M's update28 Nov 2023, 12:39
Reviewer Update
Ok I need a solution please, don't call me unless you telling me to come pick up my laptop.
NM
Njabulo M's update29 Nov 2023, 08:55
Reviewer Update
I received a call from this number ***, a guy promises to give me feedback about my Lenovo laptop which I fully paid for at the Springfield Makro but has not come but to me. I suppose my work is stuck. I need update.
NM
Njabulo M's update30 Nov 2023, 23:54
Reviewer Update
Makro Repair ID ***.

It has already been 14 days without having my laptop and it's really frustrating because I am left behind on my work and it seems as if it will take forever. I was told by Wendy that everything would be sorted today but nothing has been fixed.