Lenovo laptop

I am so not happy about Makro Springfield store, last year in November I bought a Lenovo laptop. Over the few months it broke down, had to be taken away to the repairs. I was told that the motherboard was damaged and had to be replaced of which they did replace. Again it worked for two months then broke down, I booked it in for the second time hoping that the issue would be resolved the soonest but it was not.

I can count how long I have been waiting for it to be fixed, to be precise it's 15days now without having a laptop to work at home and do my other businesses. It's forth and back with the store management, I spoke to Tracy, Trudy and Wendy who assure me that this issue would have been resolved on Thursday of which it was not and there was no feedback whatsoever. I personally had to call them to check on the laptop.

I must say that I am very frustrated and disappointed with the service I received from the store, I am being treated unfairly as if I got the laptop free whereas I bought it in cash. I have tried to call the head office but there seemed to be no assistance about this matter. I really don't know what to say anymore, I am exhausted.

I don't know what step to take in order for me to get help because I am exhausted now.