dP
dunisha P
1 reviews | Active since Nov 2013
25 Aug 2020, 10:50
LENOVO KEYBOARD - RETURN
BOUGHT A LENOVO WIRELESS KEYBOARD AND MOUSE ONLINE (9 JUNE 20). PRINT ON KEYS STARTED TO FADE WITHIN 2 MONTHS OF PURCHASE, LOGGED A RETURN ONLINE (9 AUG 20) STILL WAITING FOR THE UNIT TO BE COLLECTED AND REPLACED. MAKRO SAYS THAT I CANNOT RETURN IT TO A STORE AS ITS SUPP**** FROM A 3RD PARTY SUPPLIER VIA THEIR MARKETPLACE. WHAT NONSENSE IS THIS!!! THE PAYMENT WENT DIRECTLY TO MAKRO AND NOT THE 3RD PARTY. ONLY EXCUSES EACH TIME CONTACTING THE CALL CENTRE.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
25 Aug 2020, 11:35Good day Dunisha,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply25 Aug 2020, 11:35
Official
Good day Dunisha,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
dP
dunisha P's updateReviewer Update
27 Aug 2020, 11:34STILL WAITING FOR FEEDBACK.
NO FOLLOW UP CALL FROM MARKETPLACE OR THE COURIER FOR COLLECTION
NO FOLLOW UP CALL FROM MARKETPLACE OR THE COURIER FOR COLLECTION
dP
dunisha P's update27 Aug 2020, 11:34
Reviewer Update
STILL WAITING FOR FEEDBACK.
NO FOLLOW UP CALL FROM MARKETPLACE OR THE COURIER FOR COLLECTION
NO FOLLOW UP CALL FROM MARKETPLACE OR THE COURIER FOR COLLECTION