PJ
Presh J
1 reviews | Active since Mar 2009
13 Feb 2015, 11:36
LEFT IN THE LURCH!
I purchased a washing machine from the Makro Woodmead branch on Wednesday (11/02/2015) and had it installed on Thursday. It only worked once and is now not functioning. I have called the Woodmead call centre four times only to be told to hold and have the call cut or to be told to contact a 'Richard' on '***' whom I cannot get hold of as he is apparently not in store and they cannot get a hold of either. I am extremely frustrated and upset as I am not given any assurance that I will have my washing machine repaired or replaced which I need urgently! Is this the kind of service delivery that I should expect.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
13 Feb 2015, 12:12Hello jaglalp,
Thank you for taking the time to raise your dissatisfaction. We appreciate that this may have caused frustration and inconvenience to you and would like to offer our sincerest apologies.
Please take the machine back to the Woodmead branch at the returns and repair counter for exchange, Please note that we do take the complaints of this nature seriously.
Please continue to give us feedback on service received in any of our stores.
Regards
Makrocare
Thank you for taking the time to raise your dissatisfaction. We appreciate that this may have caused frustration and inconvenience to you and would like to offer our sincerest apologies.
Please take the machine back to the Woodmead branch at the returns and repair counter for exchange, Please note that we do take the complaints of this nature seriously.
Please continue to give us feedback on service received in any of our stores.
Regards
Makrocare
Best regards,
Makro's reply13 Feb 2015, 12:12
Official
Hello jaglalp,
Thank you for taking the time to raise your dissatisfaction. We appreciate that this may have caused frustration and inconvenience to you and would like to offer our sincerest apologies.
Please take the machine back to the Woodmead branch at the returns and repair counter for exchange, Please note that we do take the complaints of this nature seriously.
Please continue to give us feedback on service received in any of our stores.
Regards
Makrocare
Thank you for taking the time to raise your dissatisfaction. We appreciate that this may have caused frustration and inconvenience to you and would like to offer our sincerest apologies.
Please take the machine back to the Woodmead branch at the returns and repair counter for exchange, Please note that we do take the complaints of this nature seriously.
Please continue to give us feedback on service received in any of our stores.
Regards
Makrocare
Best regards,