JW
James W
1 reviews | Active since Oct 2014
11 Nov 2022, 16:07
LED gloves - false specs on website
Purchased H7 LED globes from Makro. What they specify on the website and what you receive are two completely different things. 48W and 38W which I received are not the same Makro. The LED adapter I purchased is sold to install the globes in a JETTA (my car). Umm, does not fit Makro, although it might do with a hammer. What a waste of money. I need to install the globes tomorrow morning but dreading the performance and longevity of the globes. If you cannot get the specs right, then chances are that everything else shown on the website and product is false. The box is very unassuming which leads me to wonder if the product is not even manufactured by anyone reputable. Tried using Google to find the manufacturer. Oh boy, they don't exist.
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Replies (3)JW
James W's updateReviewer Update
15 Nov 2022, 11:16Got contacted by Makro, full of empty promises. Don't keep their word, sell LED globes, packaged in a no-name carton (cheap Chinese products). Makro has been selling online for years but has learnt nothing about online sales or customer service. Buy from Takealot, at least they have service and action complaints.
JW
James W's update15 Nov 2022, 11:16
Reviewer Update
Got contacted by Makro, full of empty promises. Don't keep their word, sell LED globes, packaged in a no-name carton (cheap Chinese products). Makro has been selling online for years but has learnt nothing about online sales or customer service. Buy from Takealot, at least they have service and action complaints.
JW
James W's updateReviewer Update
10 Dec 2022, 11:46It is coming up on a month since I logged my complaint against Makro. Two calls this week (two of many over the past month), one promising to resolve my complaint, and the following day something completely different. There appears no consistency in the way that Makro's "Customer Service" deals with customer complaints. The last call was on the 7th of December 2022. "I will get right back to you after I speak to management". Alas, nothing came of this latest promise). Will I have to wait until next year for Makro to become organised? I shudder to think of how many others made use of Makro's online service, only to discover that the product was not what they ordered, inferior quality, or simply did not fit. As for my LED lights. The one is now showing a CAMBUS error (supposed to be CAMBUS compliant). Irritating messages pop up while driving. Can only imagine where no-name products are being purchased from. Makro wanted to collect my LEDs, effecting making my car unroadworthy. Come on guys, you promised to refund me on Tuesday, allowing me to keep the defective globes but on Wednesday you recalled nothing of Tuesday's PROMISE. Sadly, I made the mistake of using Makro Online. They are lacking in product quality, customer service, and the will to keep customers happy.
JW
James W's update10 Dec 2022, 11:46
Reviewer Update
It is coming up on a month since I logged my complaint against Makro. Two calls this week (two of many over the past month), one promising to resolve my complaint, and the following day something completely different. There appears no consistency in the way that Makro's "Customer Service" deals with customer complaints. The last call was on the 7th of December 2022. "I will get right back to you after I speak to management". Alas, nothing came of this latest promise). Will I have to wait until next year for Makro to become organised? I shudder to think of how many others made use of Makro's online service, only to discover that the product was not what they ordered, inferior quality, or simply did not fit. As for my LED lights. The one is now showing a CAMBUS error (supposed to be CAMBUS compliant). Irritating messages pop up while driving. Can only imagine where no-name products are being purchased from. Makro wanted to collect my LEDs, effecting making my car unroadworthy. Come on guys, you promised to refund me on Tuesday, allowing me to keep the defective globes but on Wednesday you recalled nothing of Tuesday's PROMISE. Sadly, I made the mistake of using Makro Online. They are lacking in product quality, customer service, and the will to keep customers happy.
JW
James W's updateReviewer Update
11 Dec 2022, 11:34I unlocked my car last night in the driveway, the vehicle's lights turning on. One of the month-old LED H7 lights sounded like it was dying, the cooling fan making an awful noise. Where on earth is your third part supplier buying these lights from?
JW
James W's update11 Dec 2022, 11:34
Reviewer Update
I unlocked my car last night in the driveway, the vehicle's lights turning on. One of the month-old LED H7 lights sounded like it was dying, the cooling fan making an awful noise. Where on earth is your third part supplier buying these lights from?