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Brendan B
1 reviews | Active since May 2010
20 Jan 2025, 11:34
Lazy Customer Support
So I like shopping at Makro, its like a toy store for someone who loves hardware, however the last while there customer support has been horrible.
Makro sort out your client services they have found and easy way out and opt to just log a return instead of dealing with the issue.
I have screenshots of my chat if you are interested.
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Replies (1)
Makro's replyOfficial
23 Jan 2025, 11:17Hi Brendan Breetzke,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are following up on this matter under reference ***.
We will provide you with an update via email/telephone.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are following up on this matter under reference ***.
We will provide you with an update via email/telephone.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,
Makro's reply23 Jan 2025, 11:17
Official
Hi Brendan Breetzke,
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are following up on this matter under reference ***.
We will provide you with an update via email/telephone.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
We are truly touched by your honest feedback on our Hellopeter platform, and we want to extend our heartfelt apologies for the inconvenience you've experienced, as well as the delay in our response.
Your disappointment and frustration matter deeply to us, and it pains us to hear about the difficulties you've faced. Please know that we take your experience very seriously.
We are following up on this matter under reference ***.
We will provide you with an update via email/telephone.
With sincere regards,
The Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A Division of MASSMART Holdings Limited
Best regards,