laughable customer service

I have contacted Makro six times about order MAK***. The 1st was via whatsapp, then 3 calls to your call centre, and emails.

I was advised I would get feedback the same day, I am still waiting for all of the agents I spoke to to call me back.

I have notified every agent the I had missing items from my order

Apparently this is a very complicated scenario to rectify, the pathetic customer service I have received is appalling.