Late/NoDelivery/Out of stock

I placed an order for a Samsung washing machine on 24 November. The website stated 2 to 5 days for delivery, the order confirmation stated 3 to 7 - so already confusion. To date I have not received my order or any notification of when to expect it. When I called (which I have done numerous times) I was told they have no stock. But look online and 2 of the stores in the WC are showing stock... When I questioned Ottery I was told it was damaged stock showing... But when I called Montague Gardens they said they have. This is an online order so why can I not get my washing machine and why is not within the specified delivery dates? How can you sell out of stock or damaged items? No one I spoke to can tell me when they anticipate getting stock or even provide an inkling of when I can expect my order to be delivered. Ridiculous Makro - don't offer the service if you do not have the means of following through. Can anyone at Makro tell me when I am getting my order?!!?