SG
Sphe G
1 reviews | Active since Sept 2018
18 Oct 2024, 11:10
Late payment/ Account in arrears
I have an account with Makro that is paid monthly. I have been up to date since inception. I app**** for credit and was declined due to an account being in arrears / late payment. Makro is the only other account I have. I called RCS and was advised all in order. I called again, an advisors now said I have an outstanding amount for September which is incorrect as I made payment at Makro store. This has negatively affected my profile and has caused my credit application to be declined!
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Replies (3)0
Replies (3)SG
Sphe G's updateReviewer Update
19 Oct 2024, 14:51I got a response from Zanele Mabaso advising they cannot assist, I must reach out to the credit unit! This is unprofessional, I took credit with Makro, Makro has made an error which is hindering my credit profile. I don’t want to passed on from one unit to the order. I have called the credit unit 2 times! This was mentioned in my complaint
SG
Sphe G's update19 Oct 2024, 14:51
Reviewer Update
I got a response from Zanele Mabaso advising they cannot assist, I must reach out to the credit unit! This is unprofessional, I took credit with Makro, Makro has made an error which is hindering my credit profile. I don’t want to passed on from one unit to the order. I have called the credit unit 2 times! This was mentioned in my complaint
SG
Sphe G's updateReviewer Update
24 Oct 2024, 19:10Today is the 24th. Still waiting for a response
SG
Sphe G's update24 Oct 2024, 19:10
Reviewer Update
Today is the 24th. Still waiting for a response
SG
Sphe G's updateReviewer Update
19 Nov 2024, 08:50Today is the 18th of November and yet to receive feedback. I have verified again that my Makro account is the reason credit keeps being declined. It reflects that I have missed payments although I haven’t
This is appalling for such a recognised company. I Keep being sent from pillar to post with no tangable way forward!
Please prioritise this as a matter of urgency
This is appalling for such a recognised company. I Keep being sent from pillar to post with no tangable way forward!
Please prioritise this as a matter of urgency
SG
Sphe G's update19 Nov 2024, 08:50
Reviewer Update
Today is the 18th of November and yet to receive feedback. I have verified again that my Makro account is the reason credit keeps being declined. It reflects that I have missed payments although I haven’t
This is appalling for such a recognised company. I Keep being sent from pillar to post with no tangable way forward!
Please prioritise this as a matter of urgency
This is appalling for such a recognised company. I Keep being sent from pillar to post with no tangable way forward!
Please prioritise this as a matter of urgency