Late Delivery / Wrong Item / No Service

I pre-ordered a game online from Makro and it was meant to be at the drop box on the 13th October, did not arrive, after numerous calls it was meant to be sent today(20th October), I receive a call to say that there's something wrong and I they can't deliver to a drop box but a physical address which can be work or home which was ok. Thereafter I receive a call saying they can't deliver to work so I had to make alternative arrangements. Receive the package and now it's the wrong item! I ordered the Shadow of War: Gold Edition PS4 game and the standard edition arrived! I pre-booked leave, etc for the this and had to cancel, now I have the wrong item. Makro Online has been the worst online service I've dealt with.